Support

Getting started with analytics 0

Building custom reports 0

Sharing reports 0

Custom metrics and attributes 0

Landing Page Builder 11

• How to Build a Landing Page?
• How to create a custom webpage with the Landing page builder?
• What are ‘Rows’ in the Landing Pages? How to configure Rows?
• What are ‘Sections’ in the Landing Pages? How to configure Sections?
• What are ‘Columns’ in the Landing Pages? How to configure Columns?

See all 11 articles

Facebook 2

• How to sync Facebook Leads with the CRM and use them in marketing journeys?
• How to segment contacts based on Facebook lead form

General 1

• Generate the HAR file

Heatmap 11

• Creating Your First Heatmap and Clickmap Experiment
• Setting Heatmap Scheduler
• Analyzing Heatmaps and Clickmaps data
• Capturing Screenshots for Heatmaps
• Understanding Freshmarketer’s Heatmap Toolbar

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AB Testing 25

• Creating Your First A/B Test
• Making Changes to a Running Experiment
• Creative Menu to Help Create Variations
• Interpreting Results of A/B Tests
• How to Track Clicks on Element in AB Testing?

See all 25 articles

Personalization 3

• Creating Your First Personalization Experiment
• Understanding Reports in Personalization
• A/B testing vs Personalization

Split Testing 4

• Creating Your First Split URL Test
• All About Redirecting with Live Query Parameters
• Live Query Parameters Explained
• Redirecting website visitors to the variation URL for pattern type targeting in Split URL testing:

Session Replay 9

• Creating Your First Session Replay Experiment
• Understanding Session Replay player
• Freshmarketer API's for Session Replay
• Why there is no “Exit Page” column in some Session Replay experiments?
• Understanding Filters in Session Replay

See all 9 articles

Form Analytics 4

• Understanding Forms
• Create your first Form analytics experiment
• Finding Form id and Name
• Understanding the Form Analytics Report in Freshmarketer

Funnel Analysis 3

• Creating Your First Funnel experiment with Freshmarketer
• Tracking Virtual Pageviews in Funnel
• Reordering funnel steps

Polls & Feedback 9

• Understanding Polls and Feedback
• Creating Your First Poll
• Customization of Polls
• Understanding Poll Question Types
• Understanding Poll Response

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Terms of service 10

• Terms of Service Update
• Suppression of Identifiable information
• How to Opt Out from Freshmarketer
• Suppression of Identifiable information
• Is it possible to search for data specific to a person?

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Billing and Payments 8

• How to Download Invoice
• How to Update your Credit Card Details
• How to Cancel your Subscription
• How to Update your Credit Card Details
• How to Download Invoice

See all 8 articles

Multiple Account Management 6

• Freshmarketer For Agencies
• Enabling Agency Mode
• User Roles
• Managing Organization
• Adding and Deleting Domains to an Organization

See all 6 articles

Integration with Google Analytics 5

• Integrate Google Universal Analytics with Freshmarketer
• Benefits of Integrating Freshmarketer With Google Universal Analytics
• Integrating Freshmarketer with Google Analytics Using Google Tag Manager
• Troubleshooting- Data discrepancies in Google Universal Analytics
• How is Freshmarketer different from GA?

Third Party Integrations 19

• Unbounce
• Freshdesk Integration
• WordPress
• Freshmarketer Adobe Analytics Integration
• Squarespace

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Integrations 0

URL Targeting 4

• URL Targeting Explained
• Regex Match Type for Split Testing
• Understanding Regular Expressions
• How to track set of pages using Regex

Account Settings 1

• How to update your Freshmarketer account password?

Comparison 3

• Freshmarketer vs Hotjar
• Freshmarketer vs Optimizely
• Freshmarketer vs Crazyegg

Knowledge base 3

• Making changes in a running experiment
• How to make use of Regex feature while running Split URL tests?
• How does 'Redirect with live query parameters included' work

FAQ 3

• Making changes in a running experiment
• How to make use of Regex feature while running Split URL tests?
• How does 'Redirect with live query parameters included' work

Email Campaign 20

• Campaign creation
• Verifying Email address
• Upload HTML
• Using Simple Text Layout For Email Campaigns
• Editor walkthrough

See all 20 articles

Contact Management 11

• Creating List and Segmentation
• Editing contact information
• Creating custom contact fields
• Understanding contact timeline
• Managing unsubscribes

See all 11 articles

Marketing Journeys 16

• How to create a new journey?
• Draft your customer journey
• How to publish your journey?
• How to Schedule your journey?
• How to clone a Journey?

See all 16 articles

Domain Verification 7

• Domain and Sender Verification
• Importance of Domain Verification
• How to verify your GoDaddy domain with DNS records?
• How to Verify a domain with BlueHost
• How to verify Namecheap domain with DNS records

See all 7 articles

Webform Tracking 1

• Web Form Tracking

Freshmarketer API 3

• How to find my Freshmarketer API key?
• Webhooks
• Webhooks

Webhooks 1

• Webhooks

Subsciption Preference 4

• Setting up subscription preference from the user’s end:
• How to manage subscription preference for your contacts:
• Managing subscription preference by Subscribers:
• How does Freshmarketer handle bounced email addresses to improve deliverability rates?

Freshmarketer Events 1

• Freshmarketer Custom events

Reporting 0

Offline Activity Tracking 3

• How to import offline activity into Freshmarketer
• Offline Events - Frequently asked questions (FAQs)
• Offline Events -Common error

Transactional emails 2

• What are transactional emails? How to send them using Freshmarketer?
• Transactional Emails - Frequently Asked Questions (FAQs)

Freshsales Integration 2

• Freshsales Integration
• Freshsales Integration FAQs