Support

Freshmarketer allows you to invite users in both ways:

• Agency Mode
• Independent Organization

Agency Mode

//NOTE: Agency Mode option is disabled since June 2019//

Follow the below steps if you have enabled the agency mode.

Ensure that you’re in the right organization for which you wanted to invite users. Click on the organization on your toolbar at the rightmost corner.

Select Manage Organizations from the drop-down menu.

The organization page opens, select the Invite & Assign tab

Input the email address of the user you want to grant access to and choose an option under Roles. Click Invite User button.

Now, a user invitation mail will be sent to the specified email address. Upon accepting the invitation, the user will be added to the account.

User Levels

Currently, Freshmarketer provides the following user levels:

Administrator

Every account can have more than one account administrators. An account administrator has all the privileges and can cancel the account and make account level settings. Changing the role of an account administrator will affect all organizations and might lose some permissions exclusively meant for the account administrator. 

Manager

Every organization can have one or more Manager. Every manager can do billing and payment. Managers are not allowed to add, edit or delete sub-organizations.

Editor

Editors can create, edit and delete experiments. They are not allowed to create, edit and delete sub-organizations.

Independent Organization

Follow the below steps if your account is for an independent organization.

Click on the organization on your toolbar at the rightmost corner.

Select Account Settings from the drop-down menu.

By default, the user sending invitation is assigned to be the Super User for the pertaining account.

The Account Settings page opens with multiple tabs in it. Select Invite Users.

Input the email address of the user to be invited and click Invite User button.

A user invitation mail will be sent to the specified email address. Upon accepting the invitation, the user will be directed to the product dashboard.