Support

A customer journey map is a visual representation of the process a prospect goes through to achieve a goal with your company. This article will guide you t...

One of the most vital objectives of a company is to understand how a customer thinks. A customer journey map tells the story of the customer’s experience: f...

All set with your customer journey? Double checked all conditions, controls and actions? If yes, the final step is to have the journey published,...

Want to publish a marketing workflow to target a group of audience in a certain geographic area at a specific date and time? Let us consider an exa...

This article will help you on how to stop an ongoing journey (published journey). There are 2 ways to stop a journey which is published. In the ‘J...

Building a customer journey takes a lot of effort since customer touch points need to be identified, buyer personas should be considered and customer goals ...

Building a customer workflow gets complex for particular use cases. Before going live, double checking the block behaviour gives you assurance. To ease ...

The Add delay by Contact’s date action will wait for the contact’s specified field before moving to the next block. For example, you want to send a promoti...

Want to know how your active workflows(journeys) are performing? Freshmarketer provides you with live status of how each block is performing or have ...

Journey Metrics: From the Journey reports, certain default report widgets will be shown. Widget Purpose Journey Overview ...