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Freshmarketer Support

Email Campaign

Dashboard metrics
Freshmarketer dashboard provides consolidated data pertaining to the overall performance of email campaigns and the conversion optimization experiments laun...
Wed, 19 Feb, 2020 at 8:25 PM
Emails landing in spam folder- How to fix this issue?
Emails generally land in the inbox of the contact but sometimes we have also experienced emails landing in the spam or junk folder and it is lost forever. T...
Sun, 25 Jul, 2021 at 9:21 PM
How to enable email reply tracking in Freshmarketer?
With Freshmarketer, you can monitor the replies to your email campaigns. You can also use reply tracking to Create Segments Trigger marketing journ...
Fri, 8 May, 2020 at 1:36 PM
How to add a table to the Email campaign content?
The whole purpose of adding a "table" to the email content is to keep your content obvious, structured, and easy to navigate. This helps your s...
Fri, 6 Aug, 2021 at 5:40 PM
How to set up link tracking in Freshmarketer?
Every marketing campaign usually carries with it a link that redirects recipients to dedicated landing pages. Tracking these clicks and attributing them to ...
Wed, 3 Jun, 2020 at 11:14 AM
Email Campaign FAQs
1) Why multiple clicks/open activities registered under the contact’s timeline?  Some aggressive spam filters click links in emails to check for malicious ...
Fri, 18 Feb, 2022 at 3:48 AM
Unable to view/upload images under the Email campaign design section-How to fix this issue?
Issue description: Sometimes you might face an issue in uploading the images to the email campaign-"Design" section or none of your imported image...
Tue, 15 Jun, 2021 at 11:08 PM
What is the difference between click through rate (CTR) and click to open rate(CTOR)?
Click-Through Rate (CTR): Generally, the email click rate is the percentage of contacts who click on a link within an email. This is also called the email c...
Sat, 25 Sep, 2021 at 8:18 PM
Multiple email open events are captured with the same timestamp. Why?
Sometimes you might see multiple open events recorded under the recent activities section of the contacts. Mostly, the recipients would open the emails quit...
Wed, 17 Nov, 2021 at 10:25 AM